Class 12 OCM (Organisation of Commerce and Management) Notes

All 8 chapters

• Chapter 1: Principles of Management
  This chapter explains what management principles are, their nature and significance, and two classic theories: Henry Fayol's 14 administrative...
• Chapter 2: Functions of Management
  This chapter describes the six functions of management: planning, organising, staffing, directing, co-ordinating and controlling. For each it gives...
• Chapter 3: Entrepreneurship Development
  Explains who an entrepreneur is, the traits, qualities and functions of entrepreneurs, how entrepreneurship is developed through training and EDPs...
• Chapter 4: Business Services
  Business services are intangible activities that help a business run and grow. The chapter covers banking and e-banking, insurance, transport...
• Chapter 5: Emerging Modes of Business
  Explains e-business (meaning, scope, types, benefits and limits), the steps and payment methods of an online transaction, and outsourcing with its...
• Chapter 6: Social Responsibilities of Business
  Explains why business must care about society and not only profit, its duties towards owners, investors, employees, consumers, government and...
• Chapter 7: Consumer Protection
  This chapter explains who a consumer is, why consumers need protection, the ten consumer rights and eight responsibilities, the ways of protecting...
• Chapter 8: Marketing
  This chapter explains what marketing is, the concepts and types of market, the importance of marketing to society, the firm and consumers, the...