The word 'communication' is derived from the Latin word:

Communis. 'Communis' means common.

Which is an example of written communication?

Notice. Notices, letters and reports are written.

Non-verbal communication includes:

Body language. Gestures and expressions are non-verbal.

Electronic mail. Electronic mail sent via the internet.

A good business letter should be:

Clear and brief. Clarity and brevity are essential.

Maharashtra State Board · HSC Commerce · Class 11 (Std XI)

Class 11 Secretarial Practice Chapter 9: Business Communication Skills of Secretary

Short notes, key concepts, quick revision and practice MCQs with answers

Communication is the exchange of facts, ideas, opinions or emotions. A secretary uses letters, notices, reports and emails to communicate with directors, members, banks and authorities.

Key concepts: Business Communication Skills of Secretary

Meaning: The word 'communication' comes from the Latin 'communis' meaning common. George R. Terry: an exchange of facts, ideas, opinions or emotions by two or more persons.
Business communication: Brennar: the expression, channelling, receiving and interchanging of ideas in commerce and industry.
Types: Verbal (oral and written) and non-verbal (gestures, body language, tone).
Written documents: Letters, memos, notices, circulars, reports and minutes.
Email: Electronic mail sent through the internet; a popular and economical written method.
Essentials of good communication: Clarity, brevity, correct choice of words, courtesy and proper layout.

Quick revision: important points

Written communication is a permanent record.
Layout of official documents is decided by custom.
Non-verbal cues also carry meaning.

Practice MCQs with answers

The word 'communication' is derived from the Latin word:
1. Communis
2. Maeta
3. Secretum
4. Corpus
Show answer
Answer: A. Communis
'Communis' means common.
Which is an example of written communication?
1. Notice
2. Facial expression
3. Handshake
4. Tone of voice
Show answer
Answer: A. Notice
Notices, letters and reports are written.
Non-verbal communication includes:
1. Body language
2. Only letters
3. Only emails
4. Only reports
Show answer
Answer: A. Body language
Gestures and expressions are non-verbal.
Email means:
1. Electronic mail
2. Emergency mail
3. Enough mail
4. Endless mail
Show answer
Answer: A. Electronic mail
Electronic mail sent via the internet.
A good business letter should be:
1. Clear and brief
2. Long and confusing
3. Rude
4. Vague
Show answer
Answer: A. Clear and brief
Clarity and brevity are essential.

All Class 11 Secretarial Practice chapters

Chapter 1: Secretary
Chapter 2: Joint Stock Company
Chapter 3: Formation of a Company
Chapter 4: Documents Related to Formation of a Company
Chapter 5: Members of a Company
Chapter 6: Directors and Key Managerial Personnel
Chapter 7: Company Meetings - I
Chapter 8: Company Meetings - II (AGM and EGM)
Chapter 9: Business Communication Skills of Secretary
Chapter 10: Correspondence with Directors

Class 11 Secretarial Practice notes: all chapters